We support releases of our software for one calendar year after their release date (the release date being the date the version was first published). For the purposes of support, the specific software artefacts in scope for this policy are:

• Console (also covering cortex)
• Gateway

The end of support date applies to minor versions and any maintenance versions that come after the minor version. This means that maintenance versions follow the same one year lifecycle of the minor version. For example, Conduktor Console version 1.21.x ends support on 26^th Feb 2024, and this will include ending support for its maintenance versions 1.21.1, 1.21.2 and 1.21.3.

The end of support date is the last day that the version is supported.

For supported versions, our support team will work with you to address issues you may have through the most appropriate means - typically, but not limited to, an upgrade to a more recent version where a fix already exists, or a maintenance patch where necessary.

Supported Versions and End of Support Dates

Console​

Conduktor Console covers the UI, API and the cortex monitoring.

Helm charts providing in-support versions for these artefacts are also covered by support.

Gateway​

For Conduktor Gateway, the one year support policy only applies from version 3.0.0 onwards. Version 2.X.x releases of Conduktor Gateway are no longer supported and are superseded by version 3.X.x of Gateway.

Helm charts providing in-support versions for these artefacts are also covered by support.